Centralise your mine-site data. Control your operation with clarity.

How does it work?

HAULSMART allows you to create a project and invite other users to join your project. Your project is displayed on Google Maps, where survey files can be uploaded to display haul roads, pits, dumps, infrastructure and other information. Engineers can plot or upload loading blocks and dumping destinations to display on the map, automatically update charts and provide geofencing for machine data capture. Haulage profiles can also be plotted or uploaded, automatically creating segments for cycle-time calculations and geofences for machine data capture. Data captured from machine devices uploads to the cloud, automatically updating charts, reports and interactive maps for supervisors and engineers to review on mobile devices.

Do invited users also subscribe to log in and capture data for your project?

No. The project administrator purchases a monthly subscriptions for the project, and can invite multiple unlimited users to share data under that subscription.

How much does the subscription cost?

With a subscription you will be adding a tireless, error-free assistant to your project for less than the monthly cost of a junior site clerk. For the cost of just 30 minutes of an engineer's time a month, your entire team gets automated reporting, real-time compliance tracking, and streamlined document control.

Most software leaves you to figure it out. We back our platform with real mining engineers who understand your yields, your compliance, and your site constraints. So for a monthly subscription you are getting a strategic partner that provides full technical and mining engineering support to assist streamlining your mining operation with customised solutions for site specific problems.

What if our project has no or poor internet connection?

When logging into the website, an internet connection is required to upload current reference data from the cloud server to the device so selections and interactive maps can be generated. Once complete, data can be captured onto the device and uploaded to the cloud when internet connection is restored. Reference data updates require refreshing the website with an internet connection.

Updating machine positions on the map requires internet connection. Without frequent updating, machine operators may need to perform more manual input.

How can we prevent operators from accessing other websites and apps while operating a machine?

With the correct device settings, a device can be locked so that no other functions work. A web browser can be locked to permit access only to www.haulsmart.com. These settings can turn a tablet into a standard onboard display unit and reduce distractions or unauthorised use of other device functions.

Welcome to HAULSMART. By continuing to browse and use this website, you agree to comply with and be bound by the terms and conditions of use which, together with the privacy policy, govern HAULSMART's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use the website.

The term HAULSMART, us or we refers to the owner of the website, OptiMining Pty Ltd. The Australian Business Number is 24161280593. The term you refers to the user or viewer of the website.

The use of this website and apps is subject to the following terms of use:

• The content of the pages of this website is for general information and use only. It is subject to change without notice.
• This website uses cookies to monitor user logins and store data locally only. If cookies are allowed, no personal information will be stored by us for use by third parties.
• We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of data capture offered on this website by the user. You acknowledge that information or materials may contain inaccuracies or errors, and we expressly exclude liability for inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that products, services or information available through this website meet your specific requirements.
• We are not liable for inappropriate use of our website by you where your use contravenes safety policies and procedures. It is your responsibility to ensure that you use this website in accordance with governing safety policies and procedures of the country in which you are using the website, or the company in which you are employed.
• This website contains material owned by or licensed to us, including design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice that forms part of these terms and conditions.
• All trade marks reproduced in this website that are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may include links to other websites. These links are provided for convenience and further information. They do not signify endorsement of the website or websites. We have no responsibility for the content of linked websites.
• Your use of this website and any dispute arising out of such use is subject to the laws of Australia.

Effective date:25th April 2015

Entity: OptiMining Pty Ltd

Product: Haul Smart

Website: haulsmart.com

Contact: enquiries@haulsmart.com

1. Overview

OptiMining Pty Ltd, trading through the Haul Smart platform, respects the privacy of companies, site administrators, employees, contractors, operators and other individual users who access or use our website, mobile web application, dashboards, mapping tools, reporting tools and related services.

Haul Smart is a web-based mine-site data platform used to collect, store, manage, visualise and present operational information in one location. This may include field data capture, fleet activity, checklists, schedules, production records, mapping layers, drone imagery, survey data, dashboard outputs, reports and other mine-site information.

This Privacy Policy explains how we collect, use, hold, protect and disclose information. It is intended to support transparent data handling and align with applicable Australian privacy obligations, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

2. Information we may collect

We may collect information from or about companies, site administrators and individual users when they use Haul Smart.

Account and user information

• Name.
• Email address.
• Username.
• Password credentials or authentication information.
• Company, project or site name.
• Role, permission level or user type.
• Contact details.
• Login history and account activity.

Mine-site operational information

Depending on how the customer configures and uses Haul Smart, the platform may collect and store:

• Fleet, truck, loader, excavator or equipment records.
• Haulage cycle data.
• Activity, status, delay and productivity records.
• Pre-start checklists, inspection forms and field checklists.
• Hazard, safety, incident or maintenance records.
• Material, geology, location and destination data.
• Survey files, work polygons, haul profiles and map layers.
• Drone imagery, aerial imagery and visual overlays.
• 3D visualisation data and terrain-related information.
• Scheduling, production planning and short interval control data.
• Dashboard, report and export data.

Location and device information

Where enabled by the customer or user, Haul Smart may collect:

• GPS coordinates.
• Movement path or equipment location data.
• Device type, browser type and operating system.
• IP address.
• Session data.
• App usage logs.
• Upload/download activity.
• Diagnostic and performance information.

Uploaded files and media

Users or administrators may upload files, images, forms, survey data, drone imagery, documents or other materials. These files may contain company information, operational information, personal information or other sensitive business information depending on what is uploaded.

3. Company data and individual user data

Haul Smart is primarily designed as a business and operational data platform for mining, earthworks and haulage projects.

Where a company, project owner or site administrator uses Haul Smart, that company usually controls the operational data entered into the platform. Individual users may enter, generate or upload data as part of their employment, contracting or site duties.

OptiMining treats company operational data and user information with care. We do not claim ownership of customer operational data merely because it is uploaded to, processed by or stored in Haul Smart. Customer data remains the data of the relevant customer, subject to applicable laws, service agreements and any agreed commercial terms.

4. How we collect information

We may collect information:

• Directly from users when they create accounts, log in, complete forms, upload files or use platform tools.
• From company administrators who create accounts or invite users.
• Automatically when users access the website or application.
• From mobile devices, browsers, sensors or location services where enabled.
• From uploaded files, maps, imagery, forms or operational datasets.
• From support requests, emails or communications with us.

We only seek to collect information that is reasonably necessary for operating, supporting, securing, improving or providing Haul Smart and related services.

5. How we use information

We may use collected information to:

• Provide access to Haul Smart.
• Authenticate users and manage sessions.
• Display maps, dashboards, schedules, checklists and reports.
• Collect, store, process and present mine-site data.
• Support mobile field data capture.
• Manage user permissions and site access.
• Generate exports, reports, charts and visualisations.
• Provide technical support.
• Diagnose system issues.
• Maintain system security and integrity.
• Improve platform performance and reliability.
• Communicate with customers and administrators.
• Comply with legal obligations.
• Enforce terms of use, subscription terms or customer agreements.
• Protect OptiMining, customers, users and third parties from misuse, unauthorised access, fraud, safety risks or unlawful activity.

6. Use of location data

Haul Smart may use GPS and location data to support mapping, equipment tracking, haulage cycle capture, fleet movement, geofencing, productivity analysis and operational review.

Location data may relate to equipment, devices or individual users depending on how the system is configured and used. Customers and site administrators are responsible for ensuring that their use of location tracking complies with workplace laws, employment obligations, site policies and any required notices or consents.

OptiMining uses location data only for platform-related purposes, customer support, system security, service improvement and lawful operational requirements.

7. Checklists, safety and operational records

Haul Smart may collect checklist, pre-start, inspection, hazard, maintenance or operational records. These records may be important for site management, safety management, compliance, production review and operational decision-making.

Customers are responsible for ensuring that data entered into Haul Smart is accurate, lawful and appropriate. Haul Smart is a data capture, storage, mapping, reporting, digital twin and visualisation tool. It does not replace site supervision, engineering judgement, statutory obligations, safety systems, inspection duties or professional review.

8. Cookies, local storage and session storage

Haul Smart may use cookies, browser storage, session storage and similar technologies to:

• Maintain login sessions.
• Remember user preferences.
• Support offline or intermittent connectivity workflows.
• Store temporary operational data before upload.
• Improve usability.
• Monitor system performance.
• Support security and authentication.

Users may disable cookies or browser storage in their browser settings, but some platform functions may not work correctly if these technologies are disabled.

9. Disclosure of information

We may disclose information where reasonably necessary to:

• Provide Haul Smart services to the customer.
• Make information available to authorised users within the relevant company, project or site.
• Support hosting, storage, backup, security, analytics or technical service providers.
• Respond to customer support requests.
• Comply with laws, regulations, court orders or government requests.
• Investigate suspected misuse, unauthorised access, fraud, safety incidents or unlawful activity.
• Protect the rights, property or safety of OptiMining, customers, users or others.
• Complete a business transfer, restructure, merger or sale involving OptiMining or Haul Smart, subject to appropriate confidentiality protections.

We do not sell personal information to advertisers.

10. Service providers and cloud hosting

Haul Smart may rely on third-party infrastructure or service providers for hosting, storage, backups, email delivery, security, analytics, maps, payment processing or technical support.

These providers may process or store information on our behalf. Where practical, we take reasonable steps to use reputable providers and apply appropriate safeguards.

Depending on the provider and configuration, information may be stored or processed in Australia or overseas. The Australian Privacy Principles include obligations dealing with cross-border disclosure of personal information where the Privacy Act applies.

11. Security

We take reasonable technical, administrative and organisational steps to protect information against misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include:

• HTTPS encryption in transit.
• User authentication.
• Role-based access controls.
• Server-side access controls.
• Data backup processes.
• Logging and monitoring.
• Secure hosting practices.
• Restricted administrative access.
• Maintenance and patching procedures.

No website, application, network, database or transmission method is completely secure. Users and customers are responsible for maintaining secure passwords, limiting account sharing, managing user permissions, protecting devices and promptly notifying us of suspected unauthorised access.

12. Customer responsibilities

Customers, project owners and site administrators are responsible for:

• Deciding which users may access their site or project data.
• Assigning appropriate roles and permissions.
• Removing users who no longer require access.
• Ensuring that data collection complies with workplace, employment, privacy, safety and mining laws.
• Notifying employees, contractors and site users where monitoring, GPS tracking or operational data capture is used.
• Obtaining any required consents.
• Ensuring uploaded data is lawful and appropriate.
• Maintaining internal policies for use of Haul Smart.
• Reviewing outputs before relying on them for operational, safety, engineering or commercial decisions.

13. User responsibilities

Individual users are responsible for:

• Using Haul Smart only for authorised purposes.
• Keeping login credentials confidential.
• Entering accurate information.
• Not uploading unlawful, misleading, confidential or inappropriate material unless authorised.
• Complying with employer, site, safety and legal requirements.
• Reporting suspected security incidents or account misuse.

14. Data retention

We retain information for as long as reasonably necessary to provide Haul Smart, support customer operations, comply with legal obligations, resolve disputes, maintain backups, enforce agreements and protect legitimate business interests.

Retention periods may vary depending on:

• Customer subscription status.
• Project requirements.
• Legal or regulatory obligations.
• Backup cycles.
• Operational requirements.
• Support or dispute records.
• Contractual arrangements.

Customers may request deletion or export of certain data subject to applicable laws, technical limitations, backup retention, contractual terms and legitimate business requirements.

15. Access and correction

Where the Privacy Act applies, individuals may have rights to request access to, or correction of, personal information held about them. The Australian Privacy Principles include rights relating to access and correction of personal information.

Requests may be made using the contact details in this policy. In some cases, where information is controlled by a customer or employer, we may direct the request to the relevant company administrator or require authority from that customer before acting.

We may refuse or limit access where permitted by law, including where access would compromise security, privacy of others, legal privilege, confidential business information or a customer’s lawful control of project data.

16. Data breaches

If we become aware of a suspected data breach, we will take reasonable steps to assess, contain and respond to the incident.

Where required by law, we will notify affected individuals and/or the Office of the Australian Information Commissioner.

Customers must promptly notify OptiMining if they become aware of unauthorised access, compromised accounts, lost devices, improper disclosure or other incidents affecting Haul Smart data.

17. Analytics and performance monitoring

We may use analytics, logging and performance monitoring tools to understand how Haul Smart is used, diagnose errors, improve reliability and secure the platform.

Where practical, we limit analytics use to operational, technical and service improvement purposes. We do not use customer operational data for unrelated advertising purposes.

18. Direct marketing

We may contact customers, administrators or users about product updates, support notices, service changes, security matters, training, billing or relevant Haul Smart information.

We may send marketing communications where permitted by law. Recipients may opt out of marketing communications, but we may still send important service, security, account or legal notices.

19. De-identified and aggregated data

OptiMining may use de-identified, aggregated or statistical information to improve Haul Smart, analyse system performance, understand usage trends, develop new features, benchmark service performance or produce general business insights.

We will take reasonable steps to ensure de-identified or aggregated data does not reasonably identify an individual or confidential customer site where it is used outside the customer’s own account or project environment.

20. Confidentiality of customer operational data

Customer operational data may include commercially sensitive mine planning, production, fleet, survey, imagery, schedule, productivity or site information.

OptiMining will take reasonable steps to protect customer operational data and will not intentionally disclose it to unauthorised third parties except as required to provide the service, comply with law, enforce agreements, respond to support requests, protect security or as otherwise authorised by the customer.

21. Third-party links and integrations

Haul Smart may contain links to third-party websites, mapping services, cloud providers, payment platforms, app stores or external resources.

We are not responsible for the privacy practices, security or content of third-party websites or services. Users should review the privacy policies and terms of any third-party services they access.

22. Children and unauthorised users

Haul Smart is intended for business, mining, earthworks and haulage operations. It is not intended for use by children or unauthorised members of the public.

Customers are responsible for ensuring that only authorised personnel are given access to the platform.

23. International users

Haul Smart may be accessed from outside Australia. By using the platform, users acknowledge that information may be processed in accordance with this Privacy Policy, applicable customer agreements and relevant laws.

Customers operating outside Australia are responsible for ensuring their use of Haul Smart complies with local privacy, employment, workplace monitoring, mining and safety laws.

24. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements, security practices or business operations.

The latest version will be made available on our website or within the platform. Continued use of Haul Smart after an updated Privacy Policy becomes available indicates acceptance of the updated policy, subject to applicable laws and customer agreements.

25. Contact us

For privacy enquiries, access or correction requests, complaints or data handling questions, contact:

OptiMining Pty Ltd
Email: enquiries@haulsmart.com
Location: Melbourne, Australia
ABN: 24 161 280 593

We will review privacy enquiries and complaints within a reasonable time. If a privacy complaint cannot be resolved directly with us, individuals may be able to contact the Office of the Australian Information Commissioner.